W

W3C

(World Wide Web Consortium) An organization formed in 1994 to promote the Web's evolution as a platform for information, commerce and communication. The W3C, which has more than 500 member organizations, has developed numerous commonly used Web standards — notably Extensible Markup Language (XML) and a variety of XML-related specifications. See XML.

Wafer

A thin, flat piece of semiconductor material used in integrated circuits.

WAG (wireless application gateway)

A server-based gateway that provides wireless access to enterprise applications. WAGs plug into the enterprise's application infrastructure, separating the data from the presentation layer and avoiding redundant development efforts. Leading WAGs provide secure access to any data source and the ability to render the data to any device, such as a personal digital assistant, wireless telephone, pager or desktop computer. A WAG server can be deployed either as an internal platform installed within the enterprise, or as an outsourced platform hosted by a third party operating as a service bureau. wallet share The share of an individual customer's spending devoted to a company's products or services.

WAN (wide-area network)

A communications network that connects computing devices over geographically dispersed locations. While a local-area network (LAN) typically spans a single building or location, a WAN covers a much larger area such as a city, state or country. WANs can use either phone lines or dedicated communication lines. See LAN.

WAP (Wireless Application Protocol)

WAP is a set of specifications developed by the WAP Forum (see separate entry) for efficient communication of data over wireless networks to small devices, such as personal digital assistants and cell phones. WAP specifications are based on Internet standards, with extensions to reflect the wireless device environment. Specifications in the WAP architecture are arranged in a protocol stack consisting of application, session, transaction, security and transport layers. See WAE, WSP, WTP, WTLS and WDP.

WAP browser

A microbrowser used to locate and display information on devices that use Wireless Application Protocol (WAP). WAP browsers perform client-side functions required to render Web content to a WAP device. See WAP.

WAP Forum

Founded in 1997 by Ericsson, Motorola, Nokia and Unwired Planet (now Phone.com), the WAP Forum is responsible for publishing and developing Wireless Application Protocol (WAP) specifications. The WAP Forum works closely with the World Wide Web Consortium (W3C) and the Telecommunications Industry Association (TIA). The goal of the WAP Forum is to provide an industry standard to foster interoperability among wireless devices. See WAP.

War dialer

A tool used to scan phone lines to find modem connections. Often used by hackers, these tools dial a series of phone numbers at high speed until a modem connection is detected.

WASP (wireless application service provider)

A vendor that provides hosted wireless applications so that companies will not have to build their own wireless infrastructures.

WATS (wide-area telephone service)

A telephone company service providing reduced costs for certain telephone call arrangements. The cost is based on hourly usage per WATS circuit and on distancebased zones, or bands, to which (or from which) calls are placed.

waveguide

A transmission path in which a system of boundaries guides electromagnetic energy or light waves. The most common of these are hollow metallic conducting tubes (microwave communications), rods of dielectric material or optical fibers (see optical waveguide).

wavelength

The distance between the crests of a wave in a radio signal, measured as the speed of light divided by the frequency in hertz (Hz).\

WBEM (Web-Based Enterprise Management) An initiative started by BMC software, Compaq, Cisco, Intel and Microsoft in 1996 and accepted by the Desktop Management Task Force (now known as the "Distributed Management Task Force") in 1998. Its objective is to define a management environment where all managing systems and applications can access, control and share management information with each other and with any agent or managed device. The two important parts of WBEM are the Common Information Model (CIM) specification — which defines the WBEM implementation requirements and the CIM schema — and a standard management schema to hold object definitions for servers, applications, databases and network. See CIM.

WCDMA (wideband code division multiple access)

A technology for wideband digital radio communications in the Internet, multimedia, video and other capacity-demanding applications. WCDMA utilizes the radio spectrum to provide a maximum data rate of two megabits per second.

WDCS (Windows 2000 Datacenter Server) — see DCS (Datacenter Server)

WDM (wave division multiplexing) — see DWDM

WDP (Wireless Datagram Protocol)

A protocol that enables Wireless Application Protocol (WAP) to be bearerindependent, by adapting the transport layer of the underlying bearer service and presenting a consistent data format to the higher layer of the WAP protocol stack.

Web

A hypertext-based global information system that was originally developed at the European Laboratory for Particle Physics in Geneva. The name is short for "World Wide Web," the community on the Internet where all documents and resources are formatted using Hypertext Markup Language (HTML). HTML, and the related Hypertext Transport Protocol (HTTP), make it easy to find and view data and documents stored on computers connected to the Internet. HTML creates the links ("hyperlinks") that enable the user to move among many Web documents with the click of a mouse. See HTML, HTTP and Internet.

Web analytics

The use of a range of quantitative analyses to understand Web site performance and visitor experience. These analyses include usage levels and patterns on an individual and aggregate level. Data sources may include clickstream data from the Web server log, Web transaction data, submitted data from input fields on the Web site and data in the Internet customer repository. The results may be used to improve site performance (from a technical and content perspective), enhance visitor experience (and thus loyalty), contribute to overall understanding of customers and channels, and identify opportunities and risks.

Web-Based Enterprise Management (see WBEM)

Web browser (see browser)

Web clipping

The wireless browser technology used in Palm PDAs.

Web crawler

A piece of software (also called a spider) designed to follow hyperlinks to their completion and to return to previously visited Internet addresses.

WebDAV (Web Distributed Authoring and Versioning)

An integrated document management (IDM) protocol proposed as an extension of Hypertext Transport Protocol (HTTP) 1.1 to provide library services for Web server resources. In a WebDAV IDM implementation, library services are executed on a resource basis rather than through a traditional relational database. This architecture enables shared locking, partial updates and reservations. See IDM and HTTP.

Web Distributed Authoring and Versioning (see WebDAV)

Web e-mail

An e-mail option that requires only a browser. A user can walk up to any Internetconnected device (e.g., a PC or airport kiosk), launch a browser, connect to a Web mail server, enter a user name and password and check e-mail.

Web-enabled

Refers to any application or document that uses the Internet as a communication backbone while exploiting Hypertext Transport Protocol (HTTP) as a means to link to other applications or content. See HTTP.

Web hosting

A service in which a vendor offers the housing of Web sites via vendor-owned shared or dedicated servers and applications at the provider-controlled facilities. The vendor is responsible for all day-to-day operations and maintenance of the Web site. The customer is responsible for the site's content.

Web integration server

A Web server that directly support Hypertext Transport Protocol (HTTP); executes a proprietary, high-level fourth-generation or scripting language; and includes one or more adapters for databases, legacy systems and packaged applications. Web integration servers that are based on Extensible Markup Language (XML) use XML data internally within the server and externally with clients and other applications. See HTTP and XML.

weblog

A form of online publishing that uses a daily or frequently updated, log-type format. Personal weblogs (also known as "blogs") have become popular among individuals as a means of sharing their thoughts or creating informal forums for discussion. They typically take the form of a daily record of a person's thoughts, observations or opinions, posted together with links to related sites. Postings to the weblog may be limited to the individual who manages it, or others may be invited to participate. Enterprises may also use personal-publishing formats and technologies to create corporate weblogs, as a means of communicating, sharing knowledge or fostering discussions to further enterprise goals. In this respect, weblogs are a precursor to the trend of personal knowledge management becoming an important part of the enterprise environment.

Webmaster

The individual responsible for maintaining a Web site.

Web page

A Web document — usually based on Hypertext Markup Language (HTML) — that may contain text, graphics, online audio, video, Java or ActiveX objects. These pages are linked to other pages using hypertext to form a Web site. See HTML.

Web phone

A cell phones equipped with a microbrowser and network data capability through Wireless Application Protocol (WAP) or other Web integration technologies. These devices differ from smartphones (see separate entry) in that the latter are more data-centric, offering network-independent (offline) applications such as contact management and expense reporting.

Web server

The central location that hosts Web pages or a Web site and enables a remote client (system or program) to access the material held.

Web services

A software concept and infrastructure — supported by several major computing vendors (notably Microsoft and IBM) — for program-to-program communication and application component delivery. The Web services concept treats software as a set of services accessible over ubiquitous networks using Web-based standards and protocols. A Web service is a software component that can be accessed by another application (such as a client, a server or another Web service) through the use of generally available, ubiquitous protocols and transports, such as Hypertext Transport Protocol (HTTP). Joint efforts between IBM and Microsoft, with the support of other vendors such as Ariba and Iona Technologies, have produced agreement on a basic set of XML-based standards for Web service interface definition, discovery and remote calling. They include:

• Web Services Description Language (WSDL) for describing Web service interfaces

• Universal Description, Discovery and Integration (UDDI) as the means for users to publish and locate available Web services, their characteristics and interfaces

• Simple Object Access Protocol (SOAP), which enables an application to call a Web service See HTTP, .NET, SOAP, UDDI, WSDL and XML.

Web Services Description Language (see WSDL)

Web Services for Interactive Applications (see WSIA)

Web Services for Remote Portlets (see WSRP)

Web Services Inspection Language (see WSIL)

Web Services Interoperability Organization (see WS-I)

Web site

A collection of files accessed through a Web address, covering a particular theme or subject, and managed by a particular person or organization. Its opening page is called a home page. A Web site resides on servers connected to the Internet and is able to format and send information requested by worldwide users 24 hours a day, seven days a week. Web sites typically use Hypertext Markup Language (HTML) to format and present information and to provide navigational facilities that make it easy for the user to move within the site and around the Web. See Web, Internet and HTML.

Web TV

A service that enables users to access the Web on a television set using a special remote control and a decoder that sits on top of the TV. Web TV services are offered by various types of providers, such as TV broadcasters, satellite operators and telecom operators. The connection can be provided over various media — analog or digital telephone lines, cable network or satellite links — depending on local infrastructure.

WECA (Wireless Ethernet Compatibility Alliance)

A group formed in 1999 to promote global use of the IEEE's 802.11b wireless LAN standard (which WECA calls "Wi-Fi"), and to certify product compliance with the standard. See Wi-Fi.

WEDI (Workgroup for Electronic Data Interchange)

A U.S. organization that seeks to foster widespread adoption of electronic commerce in the healthcare industry.

WEP (Wired Equivalent Privacy)

A feature used to encrypt and decrypt data signals transmitted between Wireless LAN (WLAN) devices. An optional 802.11 feature (see 802.11), WEP provides data confidentiality equivalent to that of a wired LAN that does not employ advanced cryptographic techniques to enhance privacy. WEP makes WLAN links as secure as wired links.

WfM (Wired for Management)

An Intel-led initiative to promote the adoption of a number of standards that enable a consistent manageability of systems based on Intel Architecture. Systems built according to the WfM specifications can be centrally managed through the network using comprehensive management software tools to reduce total cost of ownership.

WFM (see workforce management)

WfMC (Workflow Management Coalition)

A nonprofit international organization of workflow vendors, users, analysts and university research groups. WfMC's mission is to promote and develop the use of workflow technology through the establishment of standards for software terminology, interoperability and connectivity between workflow products.

what you see is what you get (see WYSIWYG)

whiteboard, whiteboarding (see electronic whiteboard)

WID (wireless interactive device)

A large-screen, data-centric device with voice capabilities. Typically, it has significant personal digital assistant (PDA) functionality combined with wireless capability. Unlike a smartphone, a WID is not voice-centric. See PDA and smartphone.

wide-area network (see WAN)

Wi-Fi (Wireless Fidelity)

The Wireless Ethernet Compatibility Alliance's (WECA's)

name for the IEEE's 802.11b standard for wireless LANs operating at 2.4 gigahertz. WECA promotes the standard's use for wireless products, and performs interoperability certification on products submitted by member companies for testing. See 80211b.

Wi-Fi5

The certification mark issued by the Wireless Ethernet Compatibility Alliance to certify that a product conforms to the 802.11a standard for wireless LANs operating at five gigahertz. See 802.11a.

WIMPS (windows, icons, menus, pointers, scroll bars)

A style of graphical user interface originally developed by Xerox, popularized by the Apple Macintosh and adopted by Microsoft for Windows.

Win16

An abbreviation for "16-bit Windows" — i.e., versions of Microsoft Windows (such as Windows 3.1) that predate Windows 95.

Win2000

Abbreviation for "Windows 2000" (see separate entry).

Win32

Abbreviation for "32-bit Windows" — i.e., Windows 95 and later versions of Microsoft Windows.

Win95

Abbreviation for "Windows 95" (see separate entry).

Win98

Abbreviation for "Windows 98" (see separate entry).

windowing

A display technique that uses multiple screen segments to display different items of information. The display can take two forms: tiling (breaking up the screen into discrete segments) and overlapping (producing a three-dimensional effect by having a screen segment partially or fully obscure another segment).

Windows

The operating system developed by Microsoft for PCs. The first version of Windows was introduced in 1985, and although it presented a graphical user interface (GUI) rather than its text-based predecessor, MS-DOS, it was clumsy compared to Apple's Macintosh operating system. However, an overwhelming base of MS-DOS users combined with superior marketing tactics have since made Microsoft's Windows the dominant operating system for PCs.

Windows 2000

Microsoft's family of high-end operating-system products for client/server computing, formerly known as Windows NT. Launched in February 2000, the Windows 2000 product line includes Windows 2000 Professional (replacing Windows NT Workstation) as the client-side operating system, and Windows 2000 Server (replacing Windows NT Server) on the server side. Windows 2000 Datacenter Server (see DCS)

Windows 95

A 32-bit operating system introduced by Microsoft in 1995. It offered significant enhancements over prior releases of Windows, with features like memory protection, multithreading, integrated networking and pre-emptive multitasking.

Windows 98

Microsoft's follow-up to Windows 95, launched in June 1998. Enhancements over Windows 95 included improved self-maintenance and update features, and native support for Universal Serial Bus.

Windows CE

Microsoft's lightweight, micro-kernel-based operating system for Pocket PC computing devices, such as personal digital assistants, smartphones, set-top boxes, retail point-of-sale devices and displays. Windows embedded operating systems include Windows CE.NET and Windows XP Embedded. Currently in development is "Mira," which is the code name for a set of Windows CE.NET-based technologies designed to extend the Windows XP experience throughout the home in "smart" wireless devices.

windows, icons, menus, pointers, scroll bars (see WIMPS)

Windows Installer

Microsoft technology that can be used to automate the routine for installing an application under the Windows operating system. Microsoft first delivered Microsoft Installer, named after the .MSI extension of the installer file, as a component of Office 2000. It was renamed Windows Installer to try to take on a less-proprietary feel and eventually became part of Windows 2000 as part of Microsoft's effort to reduce administration costs.

Windows Me

Microsoft's desktop operating focused on the consumer market, released in September 2000. Enhancements over Windows 98 included new digital-media, home-networking and the online features designed to be easy for home PC users to use and understand.

Windows NT

Microsoft's first 32-bit operating system for client/server computing, introduced in 1993.

Windows XP

A desktop operating system released by Microsoft in October 2001; the successor to Windows 2000.

Wintel

Informal term for the personal computer (PC) environment composed of a Microsoft Windows operating system running on an Intel microprocessor. This environment dominates the PC market, and therefore Microsoft and Intel together control many aspects of the PC industry.

Wired Equivalent Privacy (see WEP)

Wired for Management (see WfM)

wireless application gateway (see WAG)

Wireless Application Protocol (see WAP)

wireless application service provider (see WASP)

wireless data communication

A form of communication that uses the radio spectrum rather than a physical medium. It may carry analog or digital signals and may be used on LANs or WANs in one- or two-way networks.

Wireless Datagram Protocol (see WDP)

Wireless Ethernet Compatibility Alliance (see WECA)

Wireless Fidelity (see Wi-Fi)

wireless instant messaging

Instant messaging available from a wireless device. This is an evolution of two-way Short Message Service (SMS) and paging technologies. Instant messaging not only offers Internet compatibility but, with its concept of "buddy lists," permits autodiscovery of addressable recipients — improvements that could lure many committed SMS and paging users to move to the new level of functionality. See instant messaging and SMS.

wireless interactive device (see WID)

wireless Internet service provider (see WISP)

wireless LAN (see WLAN)

Wireless Markup Language (see WML)

wireless portal (see mobile portal)

Wireless Telephony Application Interface (see WTAI)

Wireless Transaction Protocol (see WTP)

Wireless Transport Layer Security (see WTLS)

wireline

A communications term for signal transmission over cables or wires, rather than via wireless means.

wiring closet

A dedicated room or enclosure serving as a central point for a data communication network's equipment.

WISP (wireless Internet service provider)

A wireless gateway service that connects the wired Internet to one or more wireless bearer services.

WLAN (wireless LAN)

A LAN communication technology in which radio, microwave or infrared links take the place of physical cables. Three physical media types of WLAN are available. The first two — direct-sequence spread spectrum (see DSSS) and frequency-hopping spread spectrum (see FHSS) — are based on radio technologies that are not interoperable. The third is based on infrared, a nonradio technology based on light waves. Infrared can coexist with DSSS and FHSS radio-based systems in one enterprise network. However, Internet working issues between access points prevent an enterprise from mixing and matching WLAN devices from multiple vendors. WLAN standards include

IEEE 802.11 and HIPERLAN/2 (see separate entries). Currently, two versions of the IEEE standard prevail: 802.11b (Wi-Fi), offering up to 11 megabits per second (Mbps), and 802.11a (Wi-Fi5), offering up to 54 Mbps. Although WLANs can be found in corporate environments, a number of service providers are offering commercial services in "hot spots," such as airline lounges and coffee bars.

WLL (wireless local loop)

A wireless connection of a wireless phone or other device in a home or office to a fixed network. WLL systems are point-to-multipoint radio-based products used to provide fixed wireless access to networks and services. They are often based on established mobile technologies and can be considered as cut-down versions of the mobile network with limited mobility. See local loop.

WM (Warehouse Management)

An SAP R/3 module.

WML (Wireless Markup Language)

A programming language similar to XML, used to create pages that can be displayed in a Wireless Application Protocol (WAP) browser (for example, a WAP phone).

WMLScript

A scripting language, similar to JavaScript, used in Wireless Markup Language (WML). See WML.

WMS (warehouse management system)

A software application that manages the operations of a warehouse or distribution center. Application functionality includes receiving, inventory management, cycle counting, task interleaving, wave planning, order allocation, order picking, replenishment, packing, shipping, labor management and automated materialhandling equipment interfaces. The use of radio frequency technology in conjunction with bar codes provides the foundation of a WMS, delivering accurate information in real time.

word processing

A category of office and personal-productivity applications that offer advanced features for composing text, and for editing and formatting documents. Examples include Microsoft Word and Corel's WordPerfect.

word processor

A word-processing application. See word processing.

workflow

The automation of work among users where the system is intelligent enough to act based on the definition of work types, users and tasks, and the recognition of dynamic processing conditions.

workflow management

There are two types of workflow management:

1. Internal and external process integration — a workflow approach that allows for

the definition of business processes that span applications, including those that come from different vendors. This usually requires a standards-based commercial workflow development environment

2. Automated events or processes — a workflow approach that enables automated tasks (such as the automation of steps in a marketing campaign or a sales process) to be performed

Workflow Management Coalition (see WfMC)

workforce analytics

An advanced set of data analysis tools and metrics for comprehensive workforce performance measurement and improvement. It analyzes recruitment, staffing, training and development, personnel, and compensation and benefits, as well as standard metrics such as time to fill, cost per hire, accession rate, retention rate, add rate, replacement rate, time to start and offer acceptance rate.

workforce management

1. Workflow and messaging associated with moving a candidate through the recruiting and new-hire process, as well as managing daily employee business activities, such as time and attendance, project status, expense reporting, invoicing and payment, and detailed reporting.

2. A call center system that maximizes the use of agent labor by projecting incoming call volumes and scheduling staff to meet needs exactly, by time of the day and day of the week. WFM systems use historical calling records, which are collected from the automatic-call-distribution system, to project future calling patterns and volumes for specified time frames.

workforce optimization

Strategies and technologies for optimizing workforce performance. Workforce optimization goes beyond time management — it seeks to create a unified enterprise view of skills, performance, cost-effectiveness, payroll and business goals. Workforce optimization solutions typically comprise several components, which may include:

• Workforce management (scheduling)

• Budgeting tools

• Agent performance management applications

• Quality monitoring

• Training and e-learning

Workgroup for Electronic Data Interchange (see WEDI)

work management

A set of software products and services that apply workflow structure to the movement of information, as well as to the interaction of business processes and human worker processes that generate the information. Work management streamlines and transforms crucial business processes and thus can improve results and performance.

workstation

General term for a computer used by an individual worker. More specifically, the term is often applied to desktop machines with more processing power and advanced features than the PCs sold to the mainstream consumer market. Workstations are typically based on high-end Intel or reduced instruction set computer (RISC) processor architectures with high-performance graphics and operating systems. See PC and RISC.

World Semiconductor Trade Statistics (see WSTS)

World Wide Web (see Web)

World Wide Web Consortium (see W3C)

worm

A malicious software program able to distribute multiple copies of itself within monolithic or distributed systems. Unlike a computer virus, it does not have a separate executable payload. Therefore, the primary impact of this type of threat is to system availability.

WORM (write once, read many)

A storage medium on which information can be recorded once and read many times. Most optical storage technologies use WORM media, in contrast to magnetic media (such as tape), which can be re-recorded.

wrapper

A layer of software that provides a new interface to the program around which it is wrapped. The purpose of a wrapper is to make the underlying program accessible to an otherwise incompatible external requesting program. A wrapper is a custom proxy program that performs either or both of the following two functions:

• Protocol bridging, such as from an object request broker (ORB) to another ORB, a transaction-processing monitor, a file or a messaging system.

• Message content transformation; for example, converting American Standard Code for Information Interchange (ASCII) text to Extended Binary-Coded Decimal Interchange Code (EBCDIC) text; data type translation; or truncating, padding or dropping fields. Sometimes the wrapper must reconcile dissimilar communication patterns. This might involve talking to a wrapped legacy application via conversational terminal emulation while displaying a message-queuing or ORB-style interface to external requesters.

wrapping

A general label for techniques that interpose conversion software between the source and user of data, and perform currency conversion as data is read or written through the security wrapper. Wrappers generally are used to access legacy functions from an object-oriented environment, although they can also be developed the other way around — by having legacy applications access object-oriented functions on different systems. Wrappers can be developed to operate bidirectionally.

write once, read many (see WORM)

WSDL (Web Services Description Language)

A language that provides a document format and an Extensible Markup Language (XML) grammar for working with Web services. It is used to describe Web services interfaces for publication in a public registry based on Universal Description, Discovery and Integration (UDDI). The WSDL specification was introduced by Ariba, IBM and Microsoft in September 2000, and later submitted to the World Wide Web consortium (W3C) with a request that a W3C working group be formed to oversee its development. See Web services, XML, W3C and UDDI.

WS-I (Web Services Interoperability Organization)

An organization formed by a group of Web services vendors in 2002 to address Web services compatibility issues. WS-I's goals are to provide implementation guidance for Web services customers, create a unified vision for Web services technologies and help make Web services operate consistently across different architectures and platforms. See Web services.

WSIA (Web Services for Interactive Applications)

A former technical committee of the Organization for the Advancement of Structured Information Standards (OASIS). Its goal was to creating a component model — centered on Web services and Extensible Markup Language (XML) — for interactive Web applications. See XML and Web services.

WSIL (Web Services Inspection Language)

A specification developed by IBM and Microsoft to allow applications to browse Web servers to discover Web services. WSIL complements Universal Description, Discovery and Integration (UDDI) by making it easier to discover available services on Web sites not listed in UDDI registries. See UDDI.

WS-Reliability

A specification for open, dependable Web services messaging, including guaranteed delivery, duplicate-message elimination and message ordering. WS-Reliability is based on e-business XML (ebXML). See ebXML.

WSRP (Web Services for Remote Portlets)

A specification designed to establish a common means for portals to obtain and display information harvested from Web services. It was approved as a standard of the Organization for the Advancement of Structured Information Standards (OASIS) in August 2003. See Web services and OASIS.

WS-Security

A specification for Web services security, jointly developed by IBM, Microsoft and VeriSign.

WSTS (World Semiconductor Trade Statistics)

An international, nonprofit organization that represents the global semiconductor industry. WSTS collects semiconductor trade data and publishes shipment statistics and forecasts.

WTAI (Wireless Telephony Application Interface)

A programming interface that specifies how Wireless Application Protocol (WAP) applications can access mobile-phone functionality — for example, to initiate a call or send a Short Message Service (SMS) message. See WAP and SMS.

WTLS (Wireless Transport Layer Security)

Within the Wireless Application Protocol (WAP) framework for cellular-phone interface services, WTLS provides security functions similar to those of the Secure Sockets Layer (SSL) protocol used on the Web. See WAP and SSL.

WTP (Wireless Transaction Protocol)

A WAP protocol that runs on top of a datagram service, such as Wireless Datagram Protocol, to provide a simplified protocol suitable for low-bandwidth mobile applications. WTP offers three classes of transaction service: unreliable one-way request, reliable one-way request and reliable two-way request/respond. See WAP.

WWW (World Wide Web) — see Web

WYSIWYG (what you see is what you get)

A user interface that presents a screen image that closely matches the appearance of the printed document.

AWD (Automated Work Distributor)

A suite of imaging, telephony and work management software tools developed by DST Systems